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Asheville parking garage equipment failures lead to 0K revenue loss

Asheville parking garage equipment failures lead to $800K revenue loss

ASHEVILLE – Replacement of old gates in city parking garages and subsequent equipment failure led to more than $800,000 in lost revenue, according to city staff, an amount further exacerbated by the lingering impacts of COVID-19 on the city parking fund. 

Asheville City Council heard a parking and transit fund update at its April 12 work session, a subject of some concern as garage revenues sit at an estimated deficit of $2.3 million for the current fiscal year. 

“It’s a pretty big error,” said council member Gwen Wisler. She and other council members asked staff what happened, and how to ensure it never happens again. 

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The city contracted with an outside vendor, and new equipment was installed in November 2021. What followed was months of intermittent operability due to software and firewall issues, according to Budget Manager Taylor Floyd.